Technical communicator
Hi, I'm Jen. I bridge the gap of understanding between what engineers and builders are creating, and what customers need to know as they're working with the product. This sometimes manifests as API references and how-to documentation, or it could be UX copy inside the product, architecture diagrams, and many other kinds of boring but necessary types of documentation. I do the kind of writing nobody notices until it's missing.
recent work
Agent-to-Agent protocol
Concept guide covering the A2A protocol, which enables standardized communication between Retool agents and external agents across platforms.
AWS Well-Architected Tool
User guide for the AWS Well-Architected Tool, a cloud service that measures and improves workload architecture against AWS best practices across six pillars.
AI Agents tutorial
End-to-end tutorial for building a Retool AI agent from scratch that scrapes changelog posts and release notes and delivers them as a digest email.
API documentation
API reference documenting programmatic access to the AWS Well-Architected Tool, covering all available actions and data types.
Release notes for self-hosted deployments
Release notes for self-hosted Retool deployments, covering both the quarterly Stable channel and the weekly Edge channel.
Diataxis-based frameworks
Complete restructure of administration and permissions documentation based on UI updates.
about
I've been a technical writer for a long time, like, I'm almost embarrassed to admit how long (just kidding I'm extremely youthful). Suffice it to say I have quite a bit of career experience in many different industries (but for real I'm very young). I've worked in fintech, SaaS, IaaS, PaaS, digital marketing, and even briefly in the semiconductor world. I've seen tech writing done many ways, but I lean toward all things technical and docs-as-code (huge Claude Code fan). I ask engineers and PMs questions about how things work so your users don't have to.
I care about information architecture, accessibility, and sentences that don't make you re-read them.
Currently available for freelance projects, speaking and consulting.
blog
contact
Working on something that needs clear, thoughtful documentation? I'd like to hear about it. I'm also reachable at jen.jarnefeldt@gmail.com if forms aren't your thing.