Human-Centered Content & Information Design
Hi, I'm Jen. I bridge the gap between engineering complexity and intuitive user experiences. I specialize in the Information Architecture and Content Strategy behind AI agents and automation workflows.
I treat content as a design system. Even the most complicated products should be navigable, trustworthy, and scalable.
recent work
Agent-to-Agent protocol
Concept guide defining standardized communication patterns and mental models for multi-agent ecosystems.
AWS Well-Architected Tool
Documentation for the cloud service that measures workload architecture against AWS best practices across six pillars.
AWS Decision Guides
Conducted two UserTesting.com studies to validate the Proof of Concept (POC) and content format for the Decision Guide series. Published internal topline reports to the AWS Insights Library documenting user sentiment for "Choose" tables and a strong preference for short-form, podcast-style video content.
AI Agents tutorial
End-to-end tutorial for building a Retool AI agent that automates changelog scraping and digest email delivery.
API Documentation
API reference documenting programmatic access to the AWS Well-Architected Tool, covering all available actions and data types.
Self-hosted release management
Managing communication for self-hosted Retool deployments across quarterly Stable and weekly Edge release channels.
Permissions & Admin restructure
Structural redesign of administration and permissions documentation using the Diátaxis framework to align with major UI updates.
about
I am a Senior Technical Writer with extensive experience across diverse technical domains, including fintech, SaaS, IaaS, and PaaS. My approach is rooted in customer-obsession. I don't just document features; I design the mental models that help users understand and trust complex technical products.
I am an advocate for docs-as-code, documentation as the backbone of AI infrastructure, and AI-assisted engineering. By collaborating with engineering and product teams, I bridge the gap between backend complexity and human-centered design. I specialize in information architecture and accessibility, ensuring that even the most advanced tools feel intuitive for the people using them.
I care about technical accuracy, consistency in taxonomy, and sentences that don't make you re-read them. Currently available for freelance projects, speaking, and consulting.
blog
contact
Working on something that needs clear, thoughtful documentation? I'd like to hear about it. I'm also reachable at jen.jarnefeldt@gmail.com if forms aren't your thing.